Privacy Policy

This Privacy Policy ("Policy") describes how our company ("we," "our," or "us") collects, uses, and discloses personal information collected from users ("you" or "your") of our Furaha Mastery website and online booking system ("Website") and the services offered through it. By accessing or using our website, online booking pages and services, you consent to the practices described in this Policy.

1) Information We Collect

We may collect the following types of personal information:

Personal Identifiable Information (PII): This may include your name, email address, postal address, phone number, and other contact information.
Payment Information: We collect payment information necessary to process transactions, including credit card details and other relevant financial information.
Usage Information: We may collect information about how you interact with our website, including your IP address, browser type, operating system, and browsing history.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing behaviour and preferences. You can manage your cookie preferences through your browser settings.

2) How We Use Your Information

We may use your personal information for the following purposes:

To provide the services you request and fulfil your bookings.
To communicate with you, respond to your inquiries, and provide customer support.
To send you updates, promotional materials, and newsletters if you have not opted out.
To improve our website and services, including analysing user behaviour and preferences.
To enforce our Terms of Service and protect our rights, property, or safety, and the rights, property, or safety of others.

3) Disclosure of Your Information

We may share your personal information with:

Service providers and business partners who assist us in providing the services you request.
Law enforcement, government agencies, or authorised third parties in response to legal requests or as required by law.
In connection with a merger, sale, or transfer of all or a portion of our business.

4) Data Security

We employ industry-standard security measures to protect your personal information. However, no data transmission over the internet or storage system is completely secure, and we cannot guarantee the absolute security of your data.

5) Your Rights

You have the right to inquire about, correct, or delete your personal information.

You can opt out of marketing communications at any time.
You may contact us to exercise your rights or if you have questions about your personal information.

6) Children's Privacy

Although we offer services suitable for individuals under the age of 13, our website is primarily designed for an adult audience. We strongly recommend that legal guardians engage and interact with our website and online booking system.

7) Payment-Service Providers

When you make a payment via our website and online booking system, your financial data, including your credit/debit card details, will be shared with our payment service providers, who will process the payment.
Please note that your financial details may be further processed by the payment processors we use. For further information about the types of data collected and how it is used, please refer to the Privacy Policies of these processors.
We use Stripe as our payment processor. To learn more about how Stripe processes your data, refer to Stripe’s Privacy Policy at "https://stripe.com/privacy." Stripe may modify their privacy policy to comply with the regulations of different countries and may have published a separate page or addendum specific to our jurisdiction. While using Stripe, you may be allowed to use payment methods like Google Pay and Apple Pay, which may have their respective privacy policies.

8) Changes to this Policy

We reserve the right to update this Policy at any time.

9) Contact Information

If you have any questions about these Terms, please don't hesitate to contact us at the email address and/or phone number listed on our website.

By using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

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